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menuUCK-G2-PLUS Quick Start Guide

Package Contents

UniFi Cloud Key Gen2 Plus

System Requirement

Web Browser: Google Chrome (Other browsers may have limited functionality.)

Hardware Overview

HDD Bay

Removable hard drive tray for 2.5" SATA drive. The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported.

LCD Screen

Device Status display. Automatically rotates status screens for enabled controllers.

UniFi Network Display

UniFi Protect Display

LCD Display for UniFi Network

Icon

Description

UniFi Network Controller name

Current WAN bandwidth usage

Status of Network Cloud Access

Number of managed UniFi Access Points

Number of client devices on the network

LCD Display for UniFi Protect

Icon

Description

UniFi Protect Controller name and bandwidth

Total camera(s) recording bitrate

Status of Protect Cloud Access

Number of active cameras registered in UniFi Protect

Time of last motion detected by UniFi Protect

Power Button

Press to turn the Cloud Key Gen 2 Plus on or off.

Reset

The Reset button serves two functions:

  • Restart Press and release the Reset button quickly.
  • Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white.

microSD Slot

Optional slot used for external backup (microSD card not included).

USB Type C Port

Reserved for future use.

USB Type C Power Port

Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.0-compliant USB power adapter is required.

Ethernet Port

Connects to a gigabit switch port on your LAN. Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.

LED

White

Device is ready to be configured

Flashing White

Device is booting up

Device is initializing/deinitializing

Heartbeat White

Firmware update in process

Blue

Device is configured and ready

Flashing Blue

Main power has been lost and device is counting down.

If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.

Slow Flashing Blue

Client connected to device via Bluetooth (BLE)

Flashing White/Blue

Device is in recovery mode.

The LED will cycle through a pattern at one-second intervals, between off, white, and blue.

Security Slot

Allows the Cloud Key Gen 2 Plus to be used with a Kensington security lock (not included). When used, it also prevents removal of the HDD while the device is in use.

Rack-Mount Notch

Secures the Cloud Key Gen2 Plus into the docking bay of the optional Rackmount Accessory, model CKG2-RM (sold separately). The Rackmount Accessory allows you to install the Cloud Key Gen2 Plus in a standard 19" rack.

Note: The Rackmount Accessory is completely optional and not required for the Cloud Key Gen2 Plus to function.

13-Pin Connector

Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows you to install it in a standard 19" rack.

Note: Out of the box, the 13-Pin Connector is covered with a black sticker to protect it from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the optional Rackmount Accessory.

HDD Latch

Releases the HDD tray from the drive bay.Releases the HDD tray from the drive bay.

WARNING: Do not operate the HDD Latch while the Cloud Key Gen2 Plus is in use or powered on.

Hardware Installation

Powering the Cloud Key Gen2 Plus

Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included).

UniFi Switch

USB Power Source

Connect a USB cable (not included) from the Cloud Key Gen 2 Plus directly to a USB power source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.

Optional Rackmount Accessory

When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:

  1. Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions are met:
    1. The 13-pin connector is face up
    2. The LCD screen is face forward
    3. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2 Plus

Warning: To prevent creating a loop or other unfavorable behavior on the network, only one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key Gen2 Plus and the Rackmount Accessory simultaneously.

Setting Up UniFi Network via App

Note: Ensure that Bluetooth is enabled on your mobile device. You will need to set up the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5') from where it is installed.

Pre-installed Software

The UniFi Network Controller and UniFi Protect software applications come pre-installed on the Cloud Key Gen2 Plus.

Note: You can run the UniFi Network Controller or UniFi Protect software individually, or you can run both applications simultaneously.

Setting Up UniFi Protect via App

  1. Tap the side menu in the upper-left corner of the app for additional information.

Chrome Instructions

Use the Chrome browser to set up your Cloud Key Gen2 Plus.

  1. Proceed to the section that corresponds with your selection:

Setting Up UniFi Network

Accessing UniFi Network

Controller Sections

Icon

Description

The Dashboard screen provides a visual overview of your network’s status, including latency and throughput information for each client and device.

The Statistics screen provides a visual representation of the clients and network traffic on your managed UniFi Network network.

The Map section allows you to create maps (either upload custom images of your location(s) or use Google Maps) for a visual representation of your Network network and also view your system topology.

The Devices screen displays a list of UniFi devices managed by your Network controller.

The Clients screen displays a list of clients connected to UniFi devices managed by your Network controller.

The Insights screen lists detailed information about local and surrounding wireless networks, client and device statistics, security and connection detail, and other controller access information.

The Release Notes window provides information and details on the incorporated changes and/or updates to the latest UniFi Network controller software.

The Events screen provides a list of all events and activity taking place on your network, including errors and warnings.

The Alerts window provides a list of alerts and events occurring on your network.

The Settings screen provides detailed information about your UniFi Network controller and allows you to add/change/update the site configuration.

The Live Chat Support screen provides access to a UniFi professional support representative available via live chat 24/7.

Setting Up UniFi Protect

Accessing UniFi Protect

  1. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 Plus into the address field. Press enter (PC) or return (Mac).

UniFi Protect Sections

Icon

Description

The Cameras screen lists all cameras currently managed by UniFi Protect.

The Live View screen lists all live view layouts for UniFi Protect. Click Add Live View to create a new live view.

Review events recorded by UniFi Protect. Customize your events by selecting a camera from the drop-down list and creating a specific date range of recordings to view. You can also choose a date range from one of the
pre-defined shortcuts in the upper-right menu.

Add/change/delete users in UniFi Protect.

View/update/reset the system configuration of UniFi Protect.

Cloud Key G2+ Settings

Accessing UniFi Management Portal

HDD Replacement

Note: The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported.

The Cloud Key Gen2 Plus comes pre-installed with a 1TB SATA HDD. If you want to replace it, you must use a 2.5" SATA HDD and follow these instructions:

  1. Back up your controller configurations. Controller configurations are stored on the hard drive and will be reset when a new hard drive is inserted.
  2. Power off the Cloud Key Gen 2 Plus to prevent any software disruption.
  3.  
  4. WARNING: Do not release or operate the HDD Latch while the Cloud Key Gen2 Plus is in use or powered on.

  5.  

Specifications

UCK-G2-PLUS

Dimensions

131.16 x 27.10 x 134.20 mm
(5.16 x 1.07 x 5.28")

Weight

582 g (1.28 lb)

Enclosure

Anodized Aluminum

Management Interface

UniFi Management Portal;
UniFi Network; UniFi Protect

Hard Drive Capacity

1 TB 2.5" SATA HDD
(user-upgradeable*)

Device Capacity

UniFi Protect Mode UniFi Network + Protect
Up to 20 UniFi Cameras Up to 15 UniFi Cameras and 50 UniFi Devices

eMMC Memory

32 GB

Networking Interface

(1) 10/100/1000 Ethernet Port

Buttons

(1) Power

(1) Reset

LEDs

(1) Power, White/Blue

Power Method

Standard 802.3af PoE;
Quick Charge 2.0/3.0 power adapter (9VDC, 2A)

Supported Voltage Range

Standard 802.3af PoE or
9VDC, 2A

Max. Power Consumption

12.95W (PoE)
USB-C Power

Operating Temperature

0 to 35° C
(32 to 104° F)

Operating Humidity

20 to 80% Noncondensing

Certifications

CE, FCC, IC

* Only hard drives that can operate on 5V power are supported.